The terms that govern use of this site and, where noted, our outbound engagements. Clauses 01 to 11 apply to everyone. The clauses after them set out the marketing, privacy, and tax rules we run to for US and UK clients. A signed agreement always takes precedence over this page.
Last updated 10 September 2026
Everything on this site is provided for information. Nothing here is a binding offer, a price quote, or a promise of a particular result, and no client relationship starts by reading it or by sending us an inquiry.
Do not use this site to scrape our content, test our systems, or send us unlawful material. We may withdraw access to the site at any time.
Work begins once scope, fees, and a start date are agreed in writing, whether by signed proposal, engagement letter, or email confirmation. A signed agreement always takes precedence over this page; where it is silent, this page fills the gap.
Published or quoted prices are indicative until confirmed for your scope, and quotes are valid for 30 days.
A typical engagement covers sending infrastructure, targeting, list building, campaign copy, day-to-day sending, reply handling, and reporting. We are engaged to run the process to a professional standard, not to produce a fixed number of meetings.
We may use subcontractors and third-party platforms to deliver the work. We remain responsible to you for the work of anyone we bring in.
Outbound results depend on your offer, your pricing, market size, competitor activity, and how quickly your team follows up. Any range we quote for replies, meetings, revenue, or timelines is a target we work toward in good faith, not a contractual commitment, and it is not a warranty of performance.
We do not guarantee that any campaign will produce meetings, pipeline, or revenue, and fees are not contingent on results unless your agreement says so expressly.
Cold email runs on infrastructure and services that neither of us controls. We configure domains, DNS records, authentication, mailbox warmup, sending volumes, and suppression carefully, and we follow current best practice, but deliverability is ultimately decided by mailbox providers and filtering systems.
To the fullest extent permitted by law, we are not liable for: drops in domain, IP, or sender reputation; mailbox, domain, or account suspension, throttling, or termination by a provider; placement in spam or promotions folders; blacklisting by any public or private blocklist; or loss of data, campaigns, or sending capacity caused by any of the above.
We are likewise not liable for outages, defects, price rises, policy or API changes, or account actions taken by third-party services we or you use, including but not limited to Google Workspace, Microsoft 365, Zoho, email sending and warmup platforms, data and enrichment providers, DNS and domain registrars, hosting providers, calendar and CRM tools, and any AI or automation service. Where a provider fails, our obligation is to work with you to migrate or rebuild, charged at the ordinary rate for that work.
If your domains, mailboxes, or lists were supplied by you, or if you direct volumes, copy, or targeting against our written advice, any resulting deliverability damage is your risk.
You confirm that you have the right to market the offer we promote, that your claims are accurate and substantiated, that your product or service is lawful in the markets we target, and that you hold any licence or registration your sector requires.
You will give us the material we need to run campaigns: an accurate description of the offer, a physical postal address we may publish in emails, access to the domains and mailboxes we agree to use, your existing customer and suppression lists, and a named person who can approve copy and answer questions.
You will respond to qualified replies and booked meetings within a reasonable time, keep your suppression list current, and tell us immediately if a recipient complains, objects, or raises a legal or regulatory issue. Campaigns paused because approvals or feedback are outstanding remain chargeable.
Any list you supply must have been compiled lawfully and must be accurate. You are responsible for the content of anything you instruct us to send without change.
Pilot fees are payable before setup begins. Ongoing fees are invoiced in advance; per-meeting fees are invoiced in arrears against the meetings booked in that period. Domains, mailboxes, data credits, and platform subscriptions bought for your campaigns are passed through at cost unless the agreement says they are included.
Invoices are due within 7 days of issue. Fees are non-refundable once the work they cover has been performed, and are exclusive of tax as set out in the jurisdiction clauses below.
If an invoice is more than 7 days overdue we may, without further notice and without liability, pause sending, suspend access to campaign assets and reporting, and stop booking meetings; and if it remains unpaid we may terminate the engagement immediately. Suspension does not reduce or delay fees that continue to accrue, and restarting a paused campaign may require new warmup at your cost.
Either side may end an ongoing engagement by giving 30 days written notice. Fees for work already performed, and for the notice period, remain payable.
We may suspend sending or terminate immediately, without the 30 days notice and without liability to you, if: an invoice is more than 7 days overdue; you instruct us to send in a way we consider unlawful or non-compliant, including sending to consumer or non-consenting recipients, using misleading sender details or subject lines, ignoring opt-outs, or omitting a valid postal address or unsubscribe route; you promote an offer that is unlawful, fraudulent, or materially misrepresented; your conduct puts our infrastructure, other clients, or our reputation at risk; or you are subject to insolvency proceedings.
Pilot fees are non-refundable once sending domains have been purchased and configured, since that cost is incurred immediately. On termination we will hand over campaign assets in a usable format, provided your account is settled.
You agree to defend, indemnify, and hold harmless Irongate Outbound and its owners, staff, and subcontractors against any claim, investigation, penalty, fine, loss, or damage, including reasonable legal fees and the cost of responding to a regulator, arising out of or connected with: your offer, product, or service; claims, testimonials, or pricing you asked us to make; copy, creative, or landing pages you supplied or approved; any prospect, customer, or suppression list you supplied; your failure to keep a suppression list current or to act on an opt-out or objection you received; or your instructions where we followed them at your request.
This expressly includes claims and enforcement action under the CAN-SPAM Act, state marketing and privacy statutes, the UK GDPR, the Data Protection Act 2018, PECR, and equivalent laws elsewhere, and claims brought by recipients, competitors, platforms, or third parties.
We will tell you promptly of any claim covered by this clause, let you control the defence of it with counsel we reasonably approve, and cooperate at your cost. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.
Prospect lists, campaign copy, sequences, and reply data produced for you are yours once your account is settled, and sending domains bought for your campaigns can be transferred to you. Our internal templates, frameworks, processes, prompts, and tooling remain ours, including any improvement we make to them while working with you.
Neither side will disclose the other's non-public commercial information. We will not name you as a client or publish results without your written consent. Confidentiality survives the end of the engagement.
Our total liability for all claims connected with an engagement is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost pipeline, lost or corrupted data, wasted management time, reputational harm, or any indirect or consequential loss.
Each limitation in these terms applies separately, and nothing here limits liability that cannot lawfully be limited, including liability for fraud.
We may update this page. Changes take effect when posted and do not alter the commercial terms of an engagement already underway. The date at the top shows the current version.
Clauses 01 to 11 apply to every client. We are based in Lahore, Pakistan, so Pakistani law governs the contract itself for everyone — what changes by region is the marketing and privacy law your campaigns must meet, and how tax is handled. Pick the set that applies to you.
We are established in Lahore, Punjab, Pakistan, and that is where the work is performed. These terms and any engagement are governed by the laws of the Islamic Republic of Pakistan, and the courts at Lahore have exclusive jurisdiction. Contracting under our home law does not change the fact that your campaigns are run to US marketing and privacy standards, as set out below.
We will try to resolve any dispute directly first: put it in writing, and we will respond within 10 business days and negotiate in good faith for 30 days. If that fails, the dispute is settled by a single arbitrator under the Arbitration Act 1940, seated in Lahore, conducted in English, and heard remotely by video so neither side has to travel. Either side may still go to court to protect confidential information or intellectual property, or to recover an undisputed unpaid invoice.
Claims are brought individually. To the extent US law would otherwise apply, both sides waive trial by jury and waive participation in any class or representative action. Any claim must be brought within one year of the event it relates to.
Campaigns we run on your behalf are built to comply with the CAN-SPAM Act: accurate sender and header information, subject lines that reflect the message, identification of the email as a commercial approach, a valid physical postal address, and a working way to opt out.
Opt-outs are honoured promptly and always within ten business days, and are suppressed across every domain and mailbox we operate for you. You must give us a postal address you are willing to publish, and disclose anyone already on your own suppression list.
We do not send to consumer addresses, buy opt-in consumer lists, or run campaigns in categories where state law imposes extra consent requirements. Compliance depends on the accuracy of what you give us: if your postal address, opt-out destination, or suppression list is wrong or out of date, the indemnity in clause 09 applies.
Where state privacy law applies, including the California Consumer Privacy Act as amended by the CPRA, we act as a service provider processing business-contact information on your documented instructions. We do not sell or share that information, and we do not use it to build our own marketing lists.
If someone contacted through your campaign exercises a right to access, correct, or delete their information, forward it to us and we will action it and confirm back to you. You remain responsible for your own notices and disclosures to those individuals.
Fees are quoted and invoiced in US dollars and are exclusive of any sales or use tax, which is added where it applies. As a non-US supplier we provide a completed W-8BEN-E on request; we have no US permanent establishment, so no US withholding applies where that form is on file. Overdue invoices carry contractual interest at 2% per month, calculated daily.
We are established in Lahore, Punjab, Pakistan. These terms and any engagement are governed by the laws of the Islamic Republic of Pakistan, and the courts at Lahore have exclusive jurisdiction; disputes are resolved as set out for arbitration below, heard remotely. This does not reduce your protection: UK GDPR, the Data Protection Act 2018, and PECR apply to campaigns aimed at the UK regardless of which law governs this contract, and we run to those standards.
Engagements are business-to-business. Neither side is contracting as a consumer, so UK consumer protection and cancellation rules do not apply, and the limitations in clause 11 are agreed as reasonable between two commercial parties. Disputes follow the same route as clause 12 for US clients: written notice, 30 days of good-faith negotiation, then a single arbitrator seated in Lahore, in English, heard remotely.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Campaigns are run under the Privacy and Electronic Communications Regulations 2003. We contact corporate subscribers only: named roles at limited companies, limited liability partnerships, public bodies, and other corporate bodies, where direct marketing email may be sent without prior consent.
Sole traders, individual partnerships, and personal mailboxes are treated as individual subscribers and are screened out of the lists we build for you. Every email identifies the sender, gives a valid address for replies, and offers a clear way to opt out. Objections and opt-outs are suppressed across all domains and mailboxes we operate for you.
If you ask us to send to a list you supply, you confirm it was lawfully compiled, contains corporate subscribers only, and excludes anyone who has objected. Instructions that would breach PECR are refused, and clause 08 lets us suspend or terminate if they are pressed.
Roles are split as follows: for prospect data processed in campaigns we run for you, you are the controller and we are the processor acting on your documented instructions under the UK GDPR and the Data Protection Act 2018. For our own site visitors, client contacts, and business records, we are the controller.
Our lawful basis for prospecting on your behalf is legitimate interests: B2B direct marketing to named business roles, using business contact details, about a proposition relevant to their work. We keep the legitimate interests assessment on file, honour objections immediately, and hold data minimally for that purpose.
A data processing agreement forms part of the engagement and covers our instructions, confidentiality and staff obligations, security measures, sub-processors, assistance with data subject requests, breach notification without undue delay, audit and information rights, and deletion or return of data on termination. We will tell you before adding or replacing a sub-processor so you can object.
Our operations team is based in Pakistan, and some sub-processors are located outside the UK and EEA. Those transfers are made under the UK International Data Transfer Agreement, or the International Data Transfer Addendum to the European Commission's Standard Contractual Clauses, together with a transfer risk assessment and appropriate technical measures. Those instruments are incorporated into the engagement by reference. Complaints can be made to the Information Commissioner's Office.
Fees are quoted in pounds sterling and are exclusive of VAT and of any withholding or local tax, which is added or grossed up where it applies. Overdue invoices carry contractual interest at 2% per month, calculated daily, plus the reasonable cost of recovering the debt.
Questions about this page? Email hello@irongateoutbound.com. This page describes how we operate and is not legal advice.